Hotel Address
201 Parkway, Gatlinburg, TN, 37738
Thanks for inquiring about Gatlinburg and The Villas of Gatlinburg in the Gateway to the Great Smoky Mountains. There is a non-refundable $25 reservation fee. We require a security deposit of $100 to $500 depending on the size of your chalet. A hold will be placed on your credit card for the amount of your security deposit the day before your arrival for a 1-5 bedroom chalet. The hold will remain in effect for up to 10 days. If there are no damages, the hold will be released by your credit card company. No refund will display on your credit card company statement since this is simply a hold and not a charge. In the event damages exceed the security deposit, the guests credit card will be charged the entire amount. A detail accounting of all damages will be mailed to the guest. If you paid for your security deposit in cash, a check will be sent to you within 10 days of your departure unless damages have occurred.
* Group bookings are defined as renting more than 1 chalet or any chalet having 6 or more bedrooms. The security deposit will be charged upon booking. This deposit will be forfeited if stay is cancelled. There are no refunds for cancellations on group bookings and all must prepay their stay 30 days in advance. All stays totaling $1200 or more must prepay their stay 30 days in advance, and no refunds for cancellation of these stays. Other than those listed above, you may cancel for any reason and a $59 cancellation fee will be deducted from your security deposit.
* Nov 24-Dec 1..Dec 25-Jan 1,2004..Jan 16-19..Feb 12-16..Apr 7-12..May 27-Jun 1..Jun 29-Jul 6..Sep 1-6..Oct 1-31..Nov 22-29..Dec 25,2004-Jan 1, 2005: credit card deposit of 100% of stay is required at time of booking (30 days prior to arrival). No cancellations are allowed.
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